1. Use of language within Terms & Conditions
1.1 The term Patient refers to all persons registered with StateOfChange clinic, whether through online booking, email booking, in-person booking or a telephone booking. This includes registration for any and all treatments offered by StateOfChange clinic.
1.2 StateOfChange clinic refers to the StateOfChange clinic premises in Bethnal green, East London and to the company as a whole.
1.3 Treatments refer to all services listed in the Treatments section of the website.
2. Patients
2.1 Once a person has completed a booking with StateOfChange clinic via telephone, email, online booking system or in person at StateOfChange clinic, they are considered a Patient and are subject to the full Terms and Conditions.
2.2 StateOfChange clinic reserves the right to accept or refuse any person as a Patient.
2.3 All Patients must be aged 18 or over, or have the express written permission of a parent or guardian to become a Patient at StateOfChange clinic.
2.4 Patients must provide written notice to StateOfChange clinic of any change in postal address or email address. Otherwise StateOfChange clinic will assume that any communication sent by these means has been received. Written notice includes email communications.
2.5 By registering an email address with StateOfChange clinic the Patient agrees to receive email communication from StateOfChange clinic. The Patient also accepts that email may not be a fully secure and confidential means of communication.
3. Payment
3.1 Details of all prices and price packages can be found in the Fees section of the StateOfChange clinic, and at the StateOfChange premises.
3.2 StateOfChange clinic reserves the right to change the pricing structure of treatments. StateOfChange clinic will inform all Patients of any changes well in advance and honour any bookings made prior to the change at the original price.
3.3 Payment for all Treatments is due prior to the treatment has taken place.
4.Booking
4.1 The total time of a Treatment includes undressing, dressing, consultation and treatment. Please arrive at least five minutes before your scheduled booking time.
4.2 If a Patient arrives late for their booked Treatment their treatment time will nonetheless end at the allotted time to allow for the smooth running of other bookings.
5. Cancellations
5.1 The Patient has a statutory right of [14] days to cancel a course of treatments and be reimbursed. In the case the Patient has bought a package and used some sessions but not all, the Patient can be refunded for the part of the package not used if such cancellation is made within [14] days of purchase. If the patient has used all the treatments in the package within [14] days, the right to cancel is lost. To exercise your right to cancel, you must inform us by clear written notice to our address or by email at edoardo@stateofchange-clinic.com
5.2 StateOfChange clinic has a strict 24-hour cancellation policy for all Treatments and Classes.
5.3 If a Patient does not notify StateOfChange clinic that they wish to cancel a booked Treatment or Class at least 24 hours prior to the scheduled time of the booking
they will be charged in full.
5.4 If a Patient wishes to reschedule a booking, then a new booking time must be confirmed at least 24 hours prior to the scheduled time of the original booking, otherwise the Patient must pay in full..
5.5 By providing us with your credit card information, you are giving us permission to automatically charge your credit card the full amount of your treatment in case of booked Treatments cancelled less than 24 hours beforehand.
6 General
6.1 No dogs, apart from guide dogs are permitted in the StateOfChange clinic premises.
6.2 In the interests of hygiene, no food is permitted in the StateOfChange clinic premises.
6.3 No abusive behaviour, either physical or verbal, is tolerated in the StateOfChange clinic. All Patients and visitors are obliged to respect the environment of calm and comport appropriately.
6.4 These Terms and Conditions will be governed by the laws of England and subject to the exclusive jurisdiction of the English courts.
6.5 StateOfChange clinic reserves the right to alter or amend these Terms and Conditions at any time in line with the affairs of the business. All Patients will be notified of any changes via email and all changes will be immediately binding for Patients.
6.6 All design, graphics and logos within the StateOfChange clinic website are the sole property of StateOfChange clinic and permission must be sought before any use or reproduction. All rights reserved.
7. Liability
7.1 Under the limitations set by the Consumer Right Act, StateOfChange clinic shall not be responsible for any injury, loss, damage, cost or expense suffered by the Patient if and to the extent that it is caused by the negligence or wilful misconduct of the Patient or by breach by the Patient of its obligations under the Agreement.
7.2 Neither Party shall have any liability under or be deemed to be in breach of the Agreement for any delays or failures in performance of the Agreement which result from circumstances beyond the reasonable control of the Party affected. Each Party shall promptly notify the other Party in writing when such circumstances cause a delay or failure in performance and when they cease to do so.
8. Termination
8.1 The contract between the Patient and StateOfChange clinic commences on the date the first booking is made and terminates on the date that the last treatment is received.
9. Confidentiality and Personal Data
9.1 Where StateOfChange clinic receives any ‘personal data’ (as defined by the Data
Protection Act 1998) from a Patient, it shall ensure that it fully complies with the provisions of the Act and only collect data to fulfil its obligations under the contract